Draft for review. These texts have not yet been approved for publication.
1. Send a request
Email info@voxintelligence.ai with the subject Data deletion request. State the channel used: website, phone, WhatsApp, and the relevant phone number, username or email. Do not send passwords, access tokens or a copy of your identity document.
2. What happens next
We verify that the request relates to your data, identify the records, and delete or anonymise data where the law permits. We confirm the outcome by email. For a client business's channel, contact that business as controller; we assist it as processor under the applicable agreement.
3. Response time
We respond without undue delay and within one month of receiving your request. If the request is complex or we receive many requests, this period may be extended by two further months. We will tell you about the extension and its reason within the first month.
4. Records that may remain
Some data may need to be retained to meet legal obligations, such as accounting requirements, or to establish, exercise or defend legal claims. We explain applicable exceptions in our response.
5. Disconnecting Meta access
For a WhatsApp Business connection, review linked devices or connected business services in your WhatsApp or Meta business settings and remove the Vox connection if listed. Disconnecting stops future access but does not itself delete data already held by a business; send a deletion request as well.